Unable to connect to Infront Analytics server
You may get the following error message when entering your account credentials to allow the add-in to connect to the Infront Analytics server:
This message informs you that the connection could not be established. It can happen when you work in a secured environment and/or use a global security software. In this case, you have to authorize Infront Analytics IP addresses and domain names on your firewall.
If you still cannot resolve the issue, please submit a support ticket by clicking theCreate New Ticket link in the top section of the Help Center (if this link is not visible, contact your usual help desk).
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- Excel Add-in Help Center
- Infront tab and ribbon missing when I open Excel
- Error when opening a workbook: “Security warning…”
- Error when opening a workbook: “This workbook contains links…”
- Error when refreshing a workbook: “The file could not be accessed…”
- Error when refreshing a workbook: “Cannot run the macro…”
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- Error when trying to use the add-in: "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing..."
- Error when trying to refresh an Excel model or connect to the Infront Analytics Engine
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- Excel prompt Office File Validation error message "Office has detected a problem with this file"
- Error when refreshing a model: "Sorry, Excel can't open two workbooks with the same name at the same time"
- Function module Excel add-in disabled
