Privacy statement

This Privacy Statement relates to our online information collection and use practices. This Infront Analytics Website (“Website”) is owned and operated by Infront Analytics SAS (“Infront Analytics”). We recognize that many visitors and users of our Website are concerned about the information they provide to us, and how we treat that information. This Privacy Statement has been developed to address those concerns. We may update this Privacy Statement from time to time, so you should revisit it occasionally.

Your use of this Website indicates that you have read and accept our privacy practices, as outlined in this Privacy Policy. If you have questions or concerns regarding this statement, please send an email to gdprcontact@infrontanalytics.com.

Definition of personal data

As stated in the Art. 4 of new EU law General Data Protection Regulation (GDPR), ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

What personal information about you do we collect and how?

In order to access and utilize Infront Analytics, you will be required to provide certain personally identifiable information at various times and places:
- Contact request (form);
- Free Trial request (form);
- Online subscription (form);
- Login to platform.

On these occasions, we will collect and process some or all of the following personal information about you:
- Contact information: name, email address, location, telephone number;
- Login information: username and password (NB. Passwords are stored in our platform but are not accessible to us);
- Business information: profession, company name;
- Information on how you heard about Infront Analytics;
- Billing information: billing address, VAT number;

If you contact us, we may keep a record of that correspondence.

In some cases, if you choose not to provide us with the requested information, you may not be able to access certain contents or services offered on the Website. If you give us personal information about a third party, we will assume that you have permission to do so.

Note to parents on children's privacy

Protecting children's privacy is important to us. For that reason, we do not collect or maintain information on our Website from those we actually know are under 13, and no part of our Website is targeted to attract anyone under 13. We request that all visitors to our Website under 13 do not disclose or provide any personally identifiable information. If we discover that a child under 13 has provided us with personally identifiable information, we will delete the child's personally identifiable information from our records.

Other information we collect

Log Data

When you visit this Website, our web server automatically collects information that describes how our visitors use and navigate our Website, including the number and frequency of visitors to each web page, the length of their stays and like information, as well as the anonymous information automatically sent to us by your web browser, such as browser type, referrer data that identifies the web page visited prior and subsequent to visiting this Website, and IP addresses. We also may determine what technology is available through your browser in order to provide you with the most appropriate version of a web page.

IP Addresses

An IP address is a number that is assigned to your computer when you are on the Internet. When visitors request pages from this Website, our servers log the visitor's IP address. We may collect IP addresses for system administration purposes and to audit the number of visits to different pages on this Website.

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use cookies to track usage patterns on the Website or to match the most relevant web content to your particular needs. We will not use cookies to retrieve information from your computer that was not originally sent by us to you in a cookie. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of this Website will not operate correctly if you disable cookies. You should consult with your browser's provider/manufacturer if you have any questions regarding disabling cookies.

Web Beacons

While you are on the Website, or while you are otherwise viewing our content, you may encounter web beacons, which may come from Infront Analytics or from third parties, such as content providers. A web beacon, which is sometimes also called a “web bug” or “clear gif,” is a small graphic image in a web page, a web-based document or an e-mail message, which generally allows the party that set the web beacon to monitor certain information about the viewer of the web page, web-based document or e-mail message, and it may allow access to certain cookies. Web beacons are usually invisible to the user, because they are small. In general, however, any electronic image viewed as part of a web page, including an advertisement, can act as a web beacon. Web beacons typically collect the URL of the page the web beacon comes from, the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can also be linked to personally identifiable information. We may aggregate information we collect through web beacons. Infront Analytics does not have control over web beacons used by third parties and does not have access to whatever information they may collect.

How we use and disclose the information we collect

We use the personal information you provided to:
- Answer your requests;
- Ascertain whether you are a qualified and appropriate user of the Infront Analytics platform;
- Contact you regarding our products and services;
- Create an account and login for you to use the Infront Analytics platform;
- Send you promotional and marketing communications.


To answer your requests, we may share information with others, for instance, financial institutions, shipping companies and postal authorities involved in fulfillment. We may also contact you as part of our customer satisfaction surveys in connection with a transaction.
We may share non-identifying aggregate information with third parties. However, we will not share your personally identifiable information with outside parties unless you specifically agree to a governing set of rules that allow such disclosure or otherwise give us permission to do so.
We may employ other companies and individuals to perform functions on our behalf. Our employees, agents and contractors who have access to personally identifiable information are required to protect the information in a manner that is consistent with this Privacy Statement.
We may provide access to your personally identifiable information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Website or the public. In those instances, the information is provided only for that purpose.
In the event Infront Analytics goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. We will not share your personally identifiable information in ways unrelated to those described above without providing you with an opportunity to opt out of such use or otherwise prohibit such unrelated uses.

Retention of personal information

We retain Personal Data we process for as long as needed to provide the services or as necessary to comply with our legal obligations, maintain accurate financial and other records, resolve disputes, and enforce our agreements.
For that purpose, Personal Data will be retained:
- during the whole subscription period + a minimum of 10 years after the cancellation in case of subscription to Infront Analytics platform
- a minimum of 10 years after a free trial or contact request
End user can, at any time, exercise his/her right to be forgotten by sending an email to gdprcontact@infrontanalytics.com and requesting that no commercial or marketing communication whatsoever be sent to him/her (See also Rights of data subjects below), and will receive written confirmation.
However, deletion of personal data by Infront Analytics will be made after the retention period indicated above.

Right of data subjects

In compliance with French law N°78-17 of 6 January 1978 “Informatique et libertés”, and with the General Data Protection Regulation, you have a number of important rights including:
- Access your personal data;
- Require us to correct any mistakes in your information that we hold;
- Receive the personal data concerning you, which you have provided us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
- Object at any time to processing of personal data concerning you for direct marketing;
- Object in certain situations to our continued processing of your personal data;
- Otherwise restrict our processing of your personal data in certain circumstances;
- Claim compensation for damages caused by our breach of any data protection laws.
For any issue related to personal data you have provided us (if you wish to amend, update or remove data) or for any GDPR-related issue or question, please send an email to gdprcontact@infrontanalytics.com.

Third party content

When you are on the Website, certain content may be created or hosted by a third party. Such third parties may drop cookies and/or use web beacons, which may be used to identify some of your preferences or to recognize you if you have previously been to their website or otherwise had contact with them. We do not control the use of such technology by third parties, the information they collect, or how they use such information. Such third parties' use of cookies is subject to their own privacy policies, which may differ from this one. We do not disclose your personally identifiable information to third parties serving content on this Website in connection with the serving of such content. Such third parties do not have access to our cookies.

Data security

We store all data facilities in Europe. Our subcontractors are Claranet, Matomo, Sendinblue and Freshworks. Claranet, Matomo and Sendinblue store data in France. Freshworks store data mainly in Europe and also countries approved by EU. If data is stored in other countries than EU, the standard contractual clauses secure the required data protection level.
We take physical, electronic and managerial steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as electronic security systems and password protections that guard against unauthorized access.
However, we make no representation, warranty or guarantee that such information will remain secure and accurate at all times. In addition, no data transmission over the internet can be guaranteed to be completely secure.
Accordingly, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Consent to transfer

This Website is operated in France. If you are located outside France, please be aware that any information you provide us will be transferred to France. By using this Website, using any of our products or services and/or providing us with your information, you consent to this transfer.

Links

This Website may contain links to other sites. Please be aware that Infront Analytics is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Website.